Understanding Our 14-Day Return Policy – Your Rights Under EU Law
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Understanding Our 14-Day Return Policy – Your Rights Under EU Lawow the European Union's consumer protection laws, including the right to a 14-day return policy for online purchases. Here's everything you need to know about how it works and what to expect.
📦 What Is the 14-Day Return Policy?
Under EU law, consumers have the right to withdraw from a purchase made online (or through other distance selling methods) within 14 days of receiving the goods — no questions asked. This is commonly referred to as the “right of withdrawal.”
🗓️ When Does the 14-Day Period Start?
The 14-day return window begins on the day you receive your item. If you’ve ordered multiple items in one order that arrive separately, the 14 days start from the day the last item is delivered.
✅ Conditions for a Return
To make a return:
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Notify us within 14 days of receiving your order that you wish to return it.
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Once you've informed us, you have another 14 days to send the item back.
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The item must be in its original condition – unused and undamaged.
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Some exclusions apply (see below).
🚫 What Can’t Be Returned?
Certain items are exempt from the 14-day return policy, such as:
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Personalized or custom-made products.
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Perishable goods (e.g., food or flowers).
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Sealed items (like hygiene products or software) once unsealed.
If you’re unsure whether your product qualifies, feel free to contact us before ordering.
💰 Refunds
Once we receive the returned item and inspect it, we will issue a full refund (including the original shipping cost, if applicable) using the same payment method you used to purchase. Please note that return shipping costs are the responsibility of the customer, unless the item was faulty or incorrect.
🔄 Exchanges
Prefer an exchange instead of a refund? No problem – just let us know when you contact us, and we’ll help arrange it if the item is available.
📬 How to Start a Return
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Contact us at info@andraliv.com within 14 days of receiving your order.
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Provide your order number and reason for the return (optional).
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We’ll send you instructions on how to return the item.
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Send the product back to us in its original condition.
Your Rights, Protected
As an EU-based store, we value transparency and fairness. Our return policy not only follows legal requirements but reflects our commitment to excellent customer service.
If you have any questions, we’re here to help – just reach out at [your contact info].
Thank you for shopping with confidence at Andraliv Giftshop.